By Stephen L. Burger, CPM, CRX, CRM
Two apparently unrelated news items have come together to
underscore a critical mission in the field of property management. As you will
read in our staff news, our own Corinne Heald was recently honored with the North Bay Business Journal’s
Facilities Manager Recognition Award.
In other only-apparently-unrelated news, one of our
properties recently took a proactive and eco-friendly stance against drought-induced
brushfires by using more than 600 goats and sheep to clear unwanted overgrowth.
The property was Monte Verde in Foresthill, a community of private homes
managed by EBMC’s Karen J. Brigg.
What do these two disparate items have to do with each
other? It’s a theme I touch on often in this space, and it all comes down to
service . . . but service over and above the expected. I’m proud to say that
while these two professionals have been recognized for their efforts, they are
typical of the professionalism and care we use as a hallmark of our practice.
In Corinne’s role as facilities manager (and office manager
here at our corporate headquarters) she displays the knowledge that her job is
more than ensuring the windows are clean and the HVAC is working efficiently.
Like any professional in the full meaning of the word, she recognizes that
these functions go to serve a business community and support that community’s
In the case of Monte Verde, Karen worked with the
community’s homeowner association on a very specific task. But in coordinating
the details of that task, the community found a rallying point, a cause for
cooperation and even social interaction.
In both of these examples the work is elevated beyond
process to achieve a better working and living environment, noticeable by all
stakeholders. This accrues to soft returns, hard to measure in dollars and
cents, but speaking volumes about the quality of life in these communities.
That in turn accrues to our mission, to serve in turn the
interests of our clients--the owners and investors in the properties we manage.
These may seem like mere details in the great scheme of things. But, as they
say, that is where the devil lies--in the details.
It also separates property management as a mere process from
white-glove service, and it proves that true, professional property management
is greater than the sum of its parts.
Steve Burger, CPM
EUGENE BURGER MANAGEMENT CORPORATION
president and COO of Eugene Burger Management Co., Steve Burger is directly responsible for the overall quality, depth
and consistency of management services provided in all 15 regions in the EBMC